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Terms & Conditions

Last updated: March 14, 2026

1. Agreement to Terms

By accessing or using any AlvoTriX service — including the website (alvotrix.com), mobile application, dashboard (myalvotrix.com), API, or wearable integration — you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, you must not use our services.

These Terms constitute a legally binding agreement between you ("User", "you") and Rolaxit Innovation LTD, a company registered in England and Wales (Company No. 15822417), whose registered office is at 20 Wenlock Road, London, N1 7GU, England ("Company", "we", "us"). Rolaxit Innovation LTD is the sole data controller for all personal data processed through the AlvoTriX Platform.

Rolaxit Innovation LTD is responsible for all aspects of the AlvoTriX service, including technology operations, platform development, AI processing, data security, regulatory compliance, payment processing coordination, customer support, data breach notification, and DPIA compliance. You may exercise your data protection rights by contacting us at privacy@alvotrix.com.

2. Definitions

In these Terms, the following definitions apply:

  • "Wearer" — the individual whose biometric data is collected via a compatible wearable device.
  • "Guardian" — the account holder who monitors one or more Wearers and receives alerts.
  • "Biometric Data" — heart rate (HR), heart rate variability (HRV), blood oxygen (SpO2), steps, sleep patterns, skin temperature, accelerometer, gyroscope, ambient noise level, and GPS location.
  • "Platform" — the AlvoTriX ecosystem including cloud servers (activare.alvotrix.com), dashboard, mobile app, and AI modules.
  • "Safety Modules" — the 8 AI-powered detection features: Fall Detector, Panic Button, HR Guardian, Activity Anomaly, Anti-Bullying, Sleep Safety, Health Crisis, and Geofence Guardian.
  • "AI Profiling" — automated analysis of biometric patterns to detect anomalies, generate risk scores, and trigger alerts.

3. Service Description

AlvoTriX is an AI-powered safety monitoring platform that collects biometric data from compatible wearable devices (smartwatches, fitness bands, smart rings) and processes it through proprietary algorithms to detect potential safety concerns. The data flow is: Wearable Device → Mobile Phone/Watch App → AlvoTriX Cloud (activare.alvotrix.com) → Guardian Dashboard (myalvotrix.com).

The service includes: real-time biometric monitoring and analysis, 8 AI Safety Modules, SMS/email/push notification alerts to Guardians, AI-powered chat assistant, automated and on-demand PDF health reports, GPS location tracking and geofence management, and historical data visualization.

AlvoTriX is NOT a medical device, NOT an emergency response service, and NOT a substitute for professional healthcare, law enforcement, or emergency services. Always call your local emergency number (112, 911, 999, etc.) in life-threatening situations.

4. Account Registration & Eligibility

You must be at least 18 years old to create an account. You must provide accurate, current, and complete registration information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

Monitoring of a minor (under 18) requires verifiable parental or legal guardian consent. Monitoring of any adult Wearer requires their explicit, informed consent. You must be able to demonstrate lawful authority to monitor each Wearer associated with your account.

For users in the United States: AlvoTriX complies with the Children's Online Privacy Protection Act (COPPA). For children under 13, we require verifiable parental consent through one of the following FTC-approved methods: (a) signed parental consent form submitted via email, (b) credit card verification transaction, or (c) video conference verification. Parents have the right to: review all personal information collected from their child, request deletion of their child's data, refuse further collection, and contact us at privacy@alvotrix.com or by mail at Rolaxit Innovation LTD, 20 Wenlock Road, London, N1 7GU, United Kingdom. Phone: +44 (0) 20 3000 1234.

5. Subscription, Payments & Billing

AlvoTriX operates on a paid subscription model. All payments are processed securely through Stripe. By subscribing, you agree to: pay the applicable fees displayed at the time of purchase (inclusive of VAT/tax where required), automatic renewal at the end of each billing cycle unless cancelled before the renewal date, and provide accurate and current payment information.

A 30-day money-back guarantee applies to first-time subscribers. Refund requests must be submitted within 30 days of the initial purchase. Subsequent renewals are non-refundable except where required by applicable consumer protection law.

Prices are displayed in Euros (EUR). Currency conversion fees may apply depending on your bank or payment provider. We reserve the right to modify pricing with at least 30 days' advance notice before your next billing cycle.

6. License Grant & Restrictions

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the AlvoTriX Platform for personal, non-commercial monitoring purposes.

Each license is tied to a single Wearer ("per-Wearer license"). You may not transfer, sublicense, share, or reassign a Wearer license to another individual. To monitor additional Wearers, you must purchase additional licenses. Each Wearer can only be associated with one wearable device at a time.

You may NOT: copy, modify, distribute, sell, or lease any part of the Platform; reverse engineer, decompile, or attempt to extract the source code; use automated tools to scrape data from the Platform; or circumvent any security measures or access restrictions.

7. AI Processing & Automated Profiling

AlvoTriX uses artificial intelligence and machine learning algorithms to process Wearer biometric data. This constitutes automated profiling under GDPR Article 22 and equivalent legislation. Specifically, our AI: analyzes biometric patterns to establish individual baselines, detects anomalies and deviations that may indicate safety concerns, generates risk scores and severity classifications, triggers automated alerts to Guardians based on configurable thresholds, and produces health trend reports.

You have the right to: request human review of any automated decision, obtain an explanation of the logic involved in automated processing, object to automated profiling, and opt out of specific AI modules through your dashboard settings. For EU/UK users, these rights are guaranteed under GDPR Articles 13–15 and 22. For California residents, additional rights are provided under the CCPA/CPRA.

Biometric data (heart rate, HRV, SpO2, skin temperature, sleep patterns, accelerometer, gyroscope) constitutes special category data under GDPR Article 9. We process this data exclusively under Article 9(2)(a) — your explicit consent, obtained through a separate, dedicated consent screen during account setup, distinct from general terms acceptance. You may withdraw this consent at any time via your dashboard settings or by contacting privacy@alvotrix.com.

8. Data Retention & Deletion

While your subscription is active, your data is securely stored on encrypted servers. Upon subscription cancellation or account termination, we retain your data for exactly 30 calendar days to allow for account reactivation. After this 30-day period, ALL personal data, biometric data, GPS records, reports, chat history, and account information are permanently and irreversibly deleted from our servers and backup systems.

You may request immediate data deletion at any time by contacting privacy@alvotrix.com. Immediate deletion requests are processed within 72 hours. Once deleted, data cannot be recovered. This policy applies equally to all users regardless of jurisdiction.

We do NOT sell, rent, trade, or share your personal or biometric data with any third party. Data is processed exclusively for the purpose of providing the AlvoTriX monitoring service to you. See our Privacy Policy and GDPR Compliance page for full details.

Data Protection Impact Assessment: A comprehensive DPIA has been conducted pursuant to GDPR Article 35, covering all processing activities involving biometric data, AI profiling, children's data, and systematic monitoring. The DPIA is available to supervisory authorities upon request.

Data Breach Notification: In the event of a personal data breach, we will notify the relevant supervisory authority within 72 hours (GDPR Article 33). Where the breach is likely to result in a high risk to your rights and freedoms, we will notify you directly without undue delay (Article 34).

9. Acceptable Use Policy

You agree NOT to:

  • Use the service for any unlawful purpose or in violation of any applicable local, national, or international law
  • Monitor any individual without their knowledge and informed consent (or lawful parental/guardian authority for minors)
  • Use the service to stalk, harass, intimidate, or coerce any person
  • Attempt to access, interfere with, or disrupt the Platform's servers, networks, or security systems
  • Share your account credentials or allow unauthorized access to your account
  • Use the service for commercial purposes, resale, or any purpose other than personal safety monitoring

10. Intellectual Property

All content, features, functionality, software, algorithms, designs, trademarks, and trade secrets of the AlvoTriX Platform are owned by Rolaxit Innovation LTD and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. "AlvoTriX" is a registered trademark.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: AlvoTriX is provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee detection of all safety events, uninterrupted or error-free service, or compatibility with all devices or network conditions.

In no event shall Rolaxit Innovation LTD, its directors, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, personal injury, emotional distress, or lost profits, arising from your use or inability to use the service. Our total aggregate liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law (including mandatory consumer protections in the EU, UK, and other jurisdictions).

12. Consumer Rights & Withdrawal

European Union: Under the Consumer Rights Directive (2011/83/EU), you have a 14-day right of withdrawal from the date of purchase. To exercise this right, contact us at support@alvotrix.com. If you have used the service during the withdrawal period, you may be charged a proportionate amount.

United Kingdom: Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have a 14-day cancellation period. Digital content rights apply once download or streaming begins with your consent.

United States: State consumer protection laws may provide additional rights. California residents have additional rights under the CCPA/CPRA (see our Privacy Policy). The Federal Trade Commission Act protections apply.

Brazil: Under the Código de Defesa do Consumidor (CDC), you have a 7-day right of withdrawal for online purchases. Canada: Provincial consumer protection legislation applies. Australia: Australian Consumer Law guarantees apply and cannot be excluded.

Where mandatory local consumer rights conflict with these Terms, the local consumer rights shall prevail.

United States Biometric Privacy Laws: AlvoTriX complies with the Illinois Biometric Information Privacy Act (BIPA, 740 ILCS 14), the Texas Capture or Use of Biometric Identifier Act (Tex. Bus. & Com. Code §503.001), and the Washington Biometric Identifier statute (RCW 19.375). Before collecting biometric identifiers, we obtain written informed consent specifying the purpose and duration of collection. Biometric data is never sold, leased, or traded. Biometric data is permanently destroyed within 30 days of cancellation or when the purpose for collection has been satisfied, whichever occurs first.

13. Indemnification

You agree to indemnify, defend, and hold harmless Rolaxit Innovation LTD, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from: your use of the service, your violation of these Terms, your violation of any third-party rights, or any data you submit through the Platform. This indemnification obligation does not apply where prohibited by law.

14. Termination & Cancellation

You may cancel your subscription at any time through your dashboard settings or by emailing support@alvotrix.com. Cancellation takes effect at the end of your current billing period. Upon cancellation, your data is retained for 30 days (see Section 8), then permanently deleted.

We may suspend or terminate your account immediately if you violate these Terms, use the service for unlawful purposes, or fail to pay applicable fees. We will provide notice of termination where reasonably practicable.

15. Governing Law & Dispute Resolution

Primary jurisdiction: These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

EU consumers: If you are a consumer in the EU, you may also bring proceedings in your country of residence. You may use the EU Online Dispute Resolution platform at https://ec.europa.eu/odr. US consumers: Disputes may be resolved through binding arbitration under the Federal Arbitration Act, except where prohibited by state law. Class action waivers apply to the maximum extent permitted by law. Brazilian consumers: Disputes are subject to Brazilian courts as required by the CDC.

Nothing in this section limits your right to seek injunctive relief or bring claims in any jurisdiction where such limitation is prohibited by mandatory law.

These Terms & Conditions are issued by Rolaxit Innovation LTD and governed exclusively by the laws of England and Wales. In the event of conflict with any other document, the provisions most favourable to the consumer shall prevail, in accordance with applicable consumer protection law.

16. Changes to These Terms

We may update these Terms at any time. Material changes will be notified at least 30 days in advance via email and/or a prominent notice on the Platform. Continued use of the service after the effective date constitutes acceptance. If you do not agree with changes, you must cancel your subscription before the effective date.

17. Severability & Waiver

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

UK Age Appropriate Design Code: AlvoTriX is designed with the ICO's Children's Code (Age Appropriate Design Code) in mind, implementing data protection by design and default (GDPR Article 25) for all users under 18, including data minimization, age-appropriate privacy settings, and transparency suitable for young users.

EU AI Act: AlvoTriX's AI safety modules may constitute a high-risk AI system under the EU AI Act (Regulation 2024/1689) Annex III. We are committed to meeting applicable conformity assessment requirements, including risk management, data governance, transparency, human oversight, and accuracy obligations as they become enforceable.

18. Contact Information

For questions about these Terms:

Rolaxit Innovation LTD — Company No. 15822417 — 20 Wenlock Road, London, N1 7GU, England — legal@alvotrix.com
Website: www.alvotrix.com

Data Protection Officer: privacy@alvotrix.com