Terms & Conditions

1. Agreement to Terms

By accessing or using any AlvoTriX service — including the website (alvotrix.com), mobile application, dashboard (myalvotrix.com), API, or wearable integration — you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, you must not use our services.

These Terms constitute a legally binding agreement between you ("User", "you") and Rolaxit Innovation SRL, a company registered in Romania (CUI 42351163, J40/3171/2020), whose registered office is at Str. Știubei 38, Sector 3, București, România ("Company", "we", "us"). Rolaxit Innovation SRL is the sole data controller for all personal data processed through the AlvoTriX Platform.

Rolaxit Innovation SRL is responsible for all aspects of the AlvoTriX service, including technology operations, platform development, AI processing, data security, regulatory compliance, payment processing coordination, customer support, and data breach notification. AlvoTriX conducts and updates data-protection risk assessments, including a DPIA where required by applicable law. You may exercise your data protection rights by contacting us at [email protected].

2. Definitions

In these Terms, the following definitions apply:

• "Wearer" — the individual whose biometric data is collected via a compatible wearable device.
• "Guardian" — the account holder who monitors one or more Wearers and receives alerts.
• "Biometric Data" — heart rate (HR), heart rate variability (HRV), blood oxygen (SpO2), steps, sleep patterns, skin temperature, accelerometer, gyroscope, ambient noise level, and GPS location.
• "Platform" — the AlvoTriX ecosystem including AlvoTriX services, dashboard, mobile app, and AI modules.
• "Safety Modules" — the 10 AI-powered detection features: Special Needs Detector, Urgent Anomaly Monitor, Metabolic Guardian, Anti-Bullying, Sleep Monitor, Heart Rate Guardian, Activity Anomaly, Geofence Guardian, Fall Detector, and Panic & SOS.
• "AI Profiling" — automated analysis of biometric patterns to detect anomalies, generate risk scores, and trigger alerts.

3. Service Description

AlvoTriX uses a hybrid processing architecture.

Core or Gateway collects data from supported wearable sensors and performs certain time-critical checks locally. Depending on the active Protection Modules, selected sensor readings, derived metrics, device-status information, location data and alert events may also be transmitted to AlvoTriX services.

AlvoTriX services may process this data for device configuration, server-side module analysis, personal baseline establishment, alert generation and delivery, reports, account management and the MyAlvoTriX dashboard.

The exact categories of data, purposes, recipients and retention periods are described in the Privacy Policy.

The service includes: real-time biometric monitoring and analysis, Protection Modules, SMS/email/push notification alerts to Guardians, AI-powered chat assistant, automated and on-demand informational sensor, activity and alert summaries, GPS location tracking and geofence management, and historical data visualization.

AlvoTriX is NOT a medical device, NOT an emergency response service, and NOT a substitute for professional healthcare, law enforcement, or emergency services. Always call your local emergency number (112, 911, 999, etc.) in life-threatening situations.

4. Account Registration & Eligibility

You must be at least 18 years old to create an account. You must provide accurate, current, and complete registration information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

Monitoring of a minor (under 18) requires verifiable parental or legal guardian consent. Monitoring of any adult Wearer requires their explicit, informed consent. You must be able to demonstrate lawful authority to monitor each Wearer associated with your account.

For users in the United States: AlvoTriX complies with the mandatory data-protection and consumer-law requirements applicable to the service and the relevant processing activity. Additional jurisdiction-specific terms or notices may apply depending on the user's location and the availability of the service in that country. Where we knowingly collect personal information from a child, we require verifiable parental consent through methods such as: (a) a signed parental consent form submitted via email, (b) a credit card verification transaction, or (c) video conference verification. Parents have the right to: review all personal information collected from their child, request deletion of their child's data, refuse further collection, and contact us at [email protected] or by mail at Rolaxit Innovation SRL, Str. Știubei 38, Sector 3, București, România. Phone: 0740 661 660.

5. Subscription, Payments & Billing

AlvoTriX operates on a paid subscription model. All payments are processed securely through Stripe. By subscribing, you agree to: pay the applicable fees displayed at the time of purchase (inclusive of VAT/tax where required), automatic renewal at the end of each billing cycle unless cancelled before the renewal date, and provide accurate and current payment information.

A 30-day money-back guarantee applies to first-time subscribers. Refund requests must be submitted within 30 days of the initial purchase. Subsequent renewals are non-refundable except where required by applicable consumer protection law.

Prices are displayed in Euros (EUR). Currency conversion fees may apply depending on your bank or payment provider. We reserve the right to modify pricing with at least 30 days' advance notice before your next billing cycle.

6. Right to Use the Platform and Licence Key

While you have an active paid AlvoTriX subscription, we grant you a limited, non-exclusive, non-transferable and revocable right to access and use the AlvoTriX Platform for personal, non-commercial safety monitoring.

This right to use the Platform is included in your subscription. AlvoTriX does not charge a separate software licence, setup or activation fee.

"Licence Key" means the unique technical credential generated automatically when at least one active paid Protection Module is assigned to a Wearer.

The Licence Key connects one authorised Core or Gateway installation to that Wearer's AlvoTriX profile and current Protection Module entitlements.

One Licence Key is issued per Wearer, not per Protection Module. Adding, removing or changing Protection Modules for the same Wearer does not normally require a new Licence Key.

Each Wearer must have their own profile and Licence Key. The Account Holder pays for the Protection Modules assigned to each Wearer, not for the Licence Key itself.

A Licence Key is not a separately purchased product and has no independent monetary value. It remains active through the end of the paid billing period while the associated Wearer has at least one active paid Protection Module.

A Licence Key is assigned to one Wearer and must not be shared with or used for another person. If monitoring is transferred to a different Wearer, a new Wearer profile and a new Licence Key must be created.

Replacing a compatible phone or wearable does not create a new commercial charge. The Account Holder may replace the authorised installation or regenerate the Licence Key through MyAlvoTriX, subject to account and security verification.

AlvoTriX may suspend, revoke or replace a Licence Key where necessary because of subscription status, suspected unauthorised use, device replacement, account deletion or security requirements.

You may not copy, modify, distribute, sell or lease any part of the Platform; reverse engineer, decompile or attempt to extract source code; circumvent security controls; or use a Licence Key to access a Wearer's profile without lawful authorisation.

7. AI Processing & Automated Profiling

AlvoTriX uses artificial intelligence and machine learning algorithms to process Wearer biometric data. This constitutes automated profiling under GDPR Article 22 and equivalent legislation. Specifically, our AI: analyzes biometric patterns to establish individual baselines, detects anomalies and deviations that may indicate safety concerns, generates risk scores and severity classifications, triggers automated alerts to Guardians based on configurable thresholds, and produces historical sensor and activity trend summaries.

You have the right to: request human review of any automated decision, obtain an explanation of the logic involved in automated processing, object to automated profiling, and opt out of specific AI modules through your dashboard settings. For EU/UK users, these rights are guaranteed under GDPR Articles 13–15 and 22. For California residents, additional rights are provided under the CCPA/CPRA.

Biometric data (heart rate, HRV, SpO2, skin temperature, sleep patterns, accelerometer, gyroscope) constitutes special category data under GDPR Article 9. We process this data exclusively under Article 9(2)(a) — your explicit consent, obtained through a separate, dedicated consent screen during account setup, distinct from general terms acceptance. You may withdraw this consent at any time via your dashboard settings or by contacting [email protected].

8. Data Retention & Deletion

Cancelling a subscription stops future renewal. Access continues until the end of the current paid billing period.

Unless earlier deletion is requested, service data may be retained for 30 days after the paid service ends to allow account reactivation.

The Account Holder may request deletion of the entire account or of a specific Wearer. After identity verification, AlvoTriX disables access, stops new collection and deletes the relevant data from active systems according to the Data Retention Schedule.

Encrypted backup copies may remain temporarily beyond operational use until they expire through the documented backup cycle.

Certain limited records may be retained where required by applicable law or necessary for the establishment, exercise or defence of legal claims. These records are restricted to that purpose.

Further details, including category-specific retention periods, are provided in the Privacy Policy.

9. Acceptable Use Policy

You agree NOT to:

• Use the service for any unlawful purpose or in violation of any applicable local, national, or international law
• Monitor any individual without their knowledge and informed consent (or lawful parental/guardian authority for minors)
• Use the service to stalk, harass, intimidate, or coerce any person
• Attempt to access, interfere with, or disrupt the Platform's servers, networks, or security systems
• Share your account credentials or allow unauthorized access to your account
• Use the service for commercial purposes, resale, or any purpose other than personal safety monitoring

10. Intellectual Property

All content, features, functionality, software, algorithms, designs, trademarks, and trade secrets of the AlvoTriX Platform are owned by Rolaxit Innovation SRL and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Alert Accuracy and Human Verification

AlvoTriX alerts are probabilistic outputs based on available sensor data, configured thresholds, rules and statistical models.

A false positive may occur when AlvoTriX generates an alert even though the suggested event did not occur. A false negative may occur when a real event is not identified or no alert is generated.

Personalised baselines, multi-sensor checks and threshold settings are designed to reduce unnecessary alerts, but they do not eliminate false positives or false negatives.

An alert category does not confirm what happened or why a sensor change occurred. The Guardian must verify the circumstances and decide what action is appropriate.

Users must not rely on AlvoTriX as their sole safety, medical or emergency measure.

Age Eligibility and Minor Wearers

The AlvoTriX monitoring service is intended only for Wearers aged 4 years and above. AlvoTriX is not designed, validated or offered for newborns, infants or children under 4 years of age. It is not an infant vital-sign, breathing or safe-sleep monitor and is not intended to detect, predict, prevent or assess SIDS or SUID.

The minimum age for a particular device or Protection Module may be higher. The Account Holder must follow the wearable manufacturer's age, fit, wearing and safety instructions.

The Account Holder must be at least 18 years old or have reached the age of legal majority in their jurisdiction. Where a Wearer is a minor, the Account Holder represents that they are the Wearer's parent or legal guardian, or that they otherwise possess lawful authority to create the profile and configure monitoring. AlvoTriX may refuse or suspend activation where the age requirements are not met or cannot be reasonably verified.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: AlvoTriX is provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee detection of all safety events, uninterrupted or error-free service, or compatibility with all devices or network conditions.

In no event shall Rolaxit Innovation SRL, its directors, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, personal injury, emotional distress, or lost profits, arising from your use or inability to use the service. Our total aggregate liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law (including mandatory consumer protections in the EU, UK, and other jurisdictions).

12. Consumer Rights & Withdrawal

European Union: Under the Consumer Rights Directive (2011/83/EU), you have a 14-day right of withdrawal from the date of purchase. To exercise this right, contact us at [email protected]. If you have used the service during the withdrawal period, you may be charged a proportionate amount.

United Kingdom: Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have a 14-day cancellation period. Digital content rights apply once download or streaming begins with your consent.

United States: State consumer protection laws may provide additional rights. California residents have additional rights under the CCPA/CPRA (see our Privacy Policy). The Federal Trade Commission Act protections apply.

Brazil: Under the Código de Defesa do Consumidor (CDC), you have a 7-day right of withdrawal for online purchases. Canada: Provincial consumer protection legislation applies. Australia: Australian Consumer Law guarantees apply and cannot be excluded.

Where mandatory local consumer rights conflict with these Terms, the local consumer rights shall prevail.

United States Biometric Privacy: AlvoTriX complies with the mandatory data-protection and consumer-law requirements applicable to the service and the relevant processing activity. Additional jurisdiction-specific terms or notices may apply depending on the user's location and the availability of the service in that country. Before collecting biometric identifiers, we obtain written informed consent specifying the purpose and duration of collection. Biometric data is never sold, leased, or traded. Biometric data is permanently destroyed within 30 days of cancellation or when the purpose for collection has been satisfied, whichever occurs first.

13. Indemnification

You agree to indemnify, defend, and hold harmless Rolaxit Innovation SRL, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from: your use of the service, your violation of these Terms, your violation of any third-party rights, or any data you submit through the Platform. This indemnification obligation does not apply where prohibited by law.

14. Termination & Cancellation

You may cancel your subscription at any time through your dashboard settings or by emailing [email protected]. Cancellation takes effect at the end of your current billing period. Upon cancellation, your data is retained for 30 days (see Section 8), then permanently deleted.

We may suspend or terminate your account immediately if you violate these Terms, use the service for unlawful purposes, or fail to pay applicable fees. We will provide notice of termination where reasonably practicable.

15. Governing Law and Consumer Disputes

These Terms are governed by the laws of Romania. If you are a consumer, this choice of law does not deprive you of any mandatory protection available under the law of the country in which you habitually reside. Courts shall have jurisdiction as determined by applicable law. Where consumer-protection rules allow you to bring proceedings in the courts of your habitual residence, those rights remain unaffected.

EU consumers: If you are a consumer in the EU, you may also bring proceedings in your country of residence. US consumers: Disputes may be resolved through binding arbitration under the Federal Arbitration Act, except where prohibited by state law. Class action waivers apply to the maximum extent permitted by law. Brazilian consumers: Disputes are subject to Brazilian courts as required by the CDC.

Complaints: Please send complaints to [email protected]. We aim to acknowledge a complaint within two business days and provide a substantive response within ten business days. Mandatory consumer dispute-resolution rights applicable in your country remain unaffected.

Nothing in this section limits your right to seek injunctive relief or bring claims in any jurisdiction where such limitation is prohibited by mandatory law.

These Terms & Conditions are issued by Rolaxit Innovation SRL and governed by the laws of Romania. In the event of conflict with any other document, the provisions most favourable to the consumer shall prevail, in accordance with applicable consumer protection law.

16. Changes to These Terms

We may update these Terms at any time. Material changes will be notified at least 30 days in advance via email and/or a prominent notice on the Platform. Continued use of the service after the effective date constitutes acceptance. If you do not agree with changes, you must cancel your subscription before the effective date.

17. Severability & Waiver

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

Children's data: AlvoTriX complies with the mandatory data-protection and consumer-law requirements applicable to the service and the relevant processing activity. Additional jurisdiction-specific terms or notices may apply depending on the user's location and the availability of the service in that country. We implement data protection by design and default (GDPR Article 25) for all users under 18, including data minimization, age-appropriate privacy settings, and transparency suitable for young users.

EU AI Act: AlvoTriX complies with the mandatory data-protection and consumer-law requirements applicable to the service and the relevant processing activity. Additional jurisdiction-specific terms or notices may apply depending on the user's location and the availability of the service in that country. Where the EU AI Act (Regulation 2024/1689) applies to a given function, AlvoTriX will meet the applicable transparency, risk-management, data-governance, human-oversight and accuracy obligations as they become enforceable.

18. Contact Information

For questions about these Terms:

Rolaxit Innovation SRL — CUI 42351163, J40/3171/2020 — Str. Știubei 38, Sector 3, București, România — [email protected]
Website: www.alvotrix.com

Privacy contact: For data access, deletion, correction, consent or other privacy requests, contact [email protected].