Refund & Cancellation Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time subscribers. If you are not satisfied within 30 days of your initial purchase, contact us for a full refund — no questions asked.

To request a refund: Email contact@alvotrix.com with your order ID or the email used at checkout. Refunds are processed within 5–10 business days.

Subsequent subscription renewals are non-refundable except where required by applicable consumer protection law.

EU — 14-Day Right of Withdrawal

Under the Consumer Rights Directive (2011/83/EU), EU consumers have a 14-day right of withdrawal from the date of purchase, without providing any reason.

To exercise this right, contact contact@alvotrix.com before the 14-day period expires. If you have already used the service, a proportionate charge may apply.

UK — 14-Day Cancellation Right

Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, UK consumers have a 14-day cancellation period from the date of purchase.

To cancel, contact contact@alvotrix.com.

Other Jurisdictions

• Brazil: 7-day right of withdrawal under the CDC.
• Canada: Provincial consumer protection legislation applies.
• Australia: Australian Consumer Law guarantees apply and cannot be excluded.
• United States: Covered by our 30-day guarantee and applicable state laws.

Non-Refundable Cases

• Subscription renewals after the initial 30-day guarantee period
• Accounts terminated due to violation of our Terms of Service
• Partial-month cancellations (subscription remains active until end of billing period)

How to Cancel Your Subscription

You can cancel at any time via your My AlvoTriX dashboard or by emailing contact@alvotrix.com.

Cancellation takes effect at end of the current billing cycle. Data is retained for 30 days then permanently deleted. See our Privacy Policy for full details.