Contact Us
Rolaxit Innovation SRL · [email protected]
General Enquiries
For questions about AlvoTriX, your subscription, or how the platform works:
Email: [email protected]
Response time: Within 2 business days.
Privacy & Data Protection
For GDPR requests, data access, data deletion, or any question about how we handle your personal data:
Privacy Contact: [email protected]
You may also exercise your rights via Delete My Account or through your dashboard.
Legal Department
For legal correspondence, compliance matters, or formal notices:
Email: [email protected]
Billing & Refunds
For subscription management, billing questions, or to request a refund:
Email: [email protected]
Please include your order ID or the email used at checkout. See our Refund Policy for eligibility details.
Registered Office
Rolaxit Innovation SRL
CUI 42351163, J40/3171/2020
Str. Știubei 38, Sector 3, București
România
Phone: 0740 661 660
Website: www.alvotrix.com
In an Emergency
AlvoTriX is NOT an emergency service. In any life-threatening situation, call emergency services immediately:
EU: 112 · UK: 999 · USA: 911
What we typically respond to
The AlvoTriX team handles five main categories of incoming messages, with typical response times listed below:
- Product support questions — installation, pairing, sensor accuracy, billing — usually within 2 business days.
- Sales and pricing — bundle questions, custom enterprise plans, education or care-home discounts — usually within 2 business days.
- Partnership and integration — wearable manufacturers, distributors, healthcare orgs interested in collaboration — usually within 2 business days.
- Press and media — journalist questions, interview requests, founder background — usually within 2 business days. See also our press kit.
- Data protection and GDPR requests — right to access, right to erasure, data portability — answered within the legally required 30 days, usually within 7 days. Routed to [email protected].
Before you write
If you are looking for help with a specific feature, our FAQ answers the 10 most common questions. If you are evaluating AlvoTriX against alternatives, our comparison hub covers Apple Watch, Lively, and Bay Alarm Medical fairly. If you want to estimate cost over three years, the cost calculator can save you a back-and-forth email.
For everything else, contact us directly. We read every message and we do not use canned auto-responders.